Frequently Asked Questions

How much notice do you need when ordering a custom pretzel or party bucket?

The minimum we ask is a 24 hour notice. If you’re in a jam please give us a call, we might be able to accommodate your request. (636) 922-9200

What do I do if I have a unique shape I’d like you to make?

The best way to request it is to fill out the form on the Contact Us page. Describe the shape you are needing in the comment box. Attach a picture if possible. We ask for 4 days to test making the shape. It may take a few tries to get it right. It’s also a good idea to tell us a ballpark date & time of when you need it.

How long will it take to get back to me if I request a custom pretzel using the Contact Us form?

We will get back to you within 24 hours. If it’s a shape we never made before we’ll let you know if we can do it. We love the challenge of making custom shaped pretzels but sometimes it doesn’t always work out the way you’d expect. We will make a test shape and take a picture of it. We will then email that photo to you for your approval. We want to make sure you’re happy and we meet and exceed your expectations.

When do I pay for my custom shape?

Our policy is to ask for payment at the time the order is placed. This policy is for all custom shapes, numbers, letters, and party platters.

What if I need to cancel my order, will I get a full refund?

Pretzel Stop understands that plans change and sometimes mother-nature has a way of changing our plans. Either way we’d be glad to assist you in making changes to your order date and time whenever possible. If you need to cancel an order please call at your earliest convenience. If it's after hours call 636-922-9200 and leave a voicemail with your name, phone number and state you are cancelling your order. Please do not wait till the day you requested to pick up your order.
    • If you need to cancel your order DO NOT WAIT. Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call us and leave a voice mail,however we must receive your cancellation before 6AM on the date your order is due for pickup. Example: Pickup scheduled for 10/15 @ 9:00am. The latest time to qualify for a full refund is by 6AM on 10/15. Orders canceled the day before the pickup date will receive a full refund.
    • Orders canceled the DAY OF PICK UP after 6AM will receive 50% of the order value in the form of a store credit (Gift Card). This store credit must be redeemed within 90 days.
    • If you forget to pick up your order and its made and boxed waiting for pickup, NO REFUND is possible.

How long do your pretzels stay fresh?

While we always recommend buying and eating the same day, our pretzels are easily good for up to 12 hours however we have had customers tell us that they’ve been good to eat the next day.

How should I store the pretzel if it’s going to be eaten the next day?

We recommend a cool, and if possible, a dry location. Many customers place them in the refrigerator using the pizza box we packaged it in. We highly recommend that when place your order, select the salt option "Salt on the Side (When eating the Next Day)". We will give you the salt and instructions for salting and heating your pretzel. There are no preservatives in our pretzels.

I see tiny drops of moisture on the pretzel and the salt is gone, what happened?

Pretzels do not like rain, sleet or snow. In fact moisture, high humidity, will cause the salt to dissolve and leave behind small droplets of moisture. To minimize that, you can ask for ‘the salt on the side’. We will be happy to provide the salt in a cup so you can sprinkle it on before the party.

Can I reheat your pretzels or bites in the oven?

Yes you can. The pretzel bites come in a plastic container and the pretzels are in a bag or pizza box. Remove the pretzels and bites from their original container and place on a baking sheet or something similar. Set the oven for 200 degrees. Once your oven is up to temperature, let the bites warm in there for 2 minutes. If the bites are not up to your liking I would go in increments of 2 minutes. You don’t want to overdo it!

How long should I reheat a pretzel using a microwave?

I would wrap it in a paper towel (optional) and heat it on high for 10 seconds. If it wasn’t up to the temperature you desire, I would do it in bursts of 10 seconds, again don’t overdo it. You don’t want to make a soft pretzel into a petrified pretzel.

Do dips come with your buckets and shapes?

Dips are not included with our Bite Buckets, Shapes, Letters or Numbers.

Can I store the extra pretzels in a zip lock bag?

No, avoid anything plastic. Pretzels need to breath. Plastic does what it’s supposed to do and locks in the moisture. Moisture will make the salt melt. It’s best to keep them in a brown paper bag.

Are your pretzels fried?

No! Who could do such a thing to a pretzel? Our pretzels are baked …BAKED fresh every day.

Any nuts or dairy in your pretzels?

There are no nuts, soy or dairy in the production of our pretzels. Our pretzels do contain gluten and wheat. To read more about allergy info click the link below:

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Do you sell your pretzel rolls?

Yes we do, but if you’re looking for a dozen or more at a time please order ahead.

If I’m in a jam and need a platter does the 24 hour notice still rule?

If you’re in tight situation and need a platter or shape please give us a call as soon as you can. We’ll do our best to accommodate your need.

Do you make anything special for a classroom party or event?

For a holiday event we’ve done mini hearts, mini shamrocks and mini eggs. We’ve also done pretzel stix for boys and girls team or sports events. If you have a question or idea, feel free to give us a call.

What are your hours?

(Hours always subject to change.)
Sunday & Monday:
10:00 AM – 6:00 PM (Drive Thru Only)
Dining Room Closed

What Holidays are you closed?

Pretzel Stop is closed on the following Holidays however we may be closed the day after a major holiday depending on the days of the week:
  • New Year's Day
  • Memorial Day
  • Easter Sunday
  • July 4th & 5th
  • Labor Day
  • Thanksgiving Day & Day After
  • Christmas Day, 26th


Click the link below to read more about our fundraising opportunities:

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