Frequently Asked Questions

How much notice do you need when ordering a custom pretzel or party platter?

The minimum we ask is a 24 hour notice. If you’re in a jam please give us a call, we might be able to accommodate your request. (636) 922-9200

What do I do if I have a unique shape I’d like you to make?

The best way to request it is to fill out the form on the Contact Us page. Describe the shape you are needing in the comment box. Attach a picture if possible. We ask for 4 days to test making the shape. It may take a few tries to get it right. It’s also a good idea to tell us a ballpark date & time of when you need it.

How long will it take to get back to me if I request a custom pretzel using the Contact Us form?

We will get back to you within 24 hours. If it’s a shape we never made before we’ll let you know if we can do it. We love the challenge of making custom shaped pretzels but sometimes it doesn’t always work out the way you’d expect. We will make a test shape and take a picture of it. We will then email that photo to you for your approval. We want to make sure you’re happy and we meet and exceed your expectations.

When do I pay for my custom shape?

Our policy is to ask for payment at the time the order is placed. This policy is for all custom shapes, numbers, letters, and party platters.

What if I need to cancel my order, will I get a full refund?

Pretzel Stop understands that plans change and sometimes mother-nature has a way of changing our plans. Either way we’d be glad to assist you in making changes to your order date and time whenever possible. If you need to cancel an order please call at your earliest convenience.
  • Orders canceled the day before the pickup date will receive a full refund.
  • Orders cancelled the day of pick up will receive a 50% refund via the original method of payment.
  • Orders canceled within 4 hours of the scheduled pick up time will receive 50% of the order value in the form of a store credit. This store credit must be redeemed within 90 days

How long do your pretzels stay fresh?

While we always recommend buying and eating the same day, our pretzels are easily good for up to 12 hours however we have had customers tell us that they’ve been good to eat the next day.

How should I store the pretzel if it’s going to be eaten the next day?

We recommend a cool, and if possible, a dry location. The next best thing is place it in the refrigerator using the pizza box we packaged it in. There are no preservatives in our pretzels.

I see tiny drops of moisture on the pretzel and the salt is gone, what happened?

Pretzels do not like rain, sleet or snow. In fact moisture, high humidity, will cause the salt to dissolve and leave behind small droplets of moisture. To minimize that, you can ask for ‘the salt on the side’. We will be happy to provide the salt in a cup so you can sprinkle it on before the party.

Can I reheat your pretzel bite platter before my party?

Yes you can. The pretzel bites are on an aluminum platter. Remove the plastic dome and place the platter in the oven. Set the oven for 200 degrees. Once your oven is up to temperature, let the bites warm in there for 2 minutes. If the bites are not up your liking I would go in increments of 2 minutes. You don’t want to overdo it!

How long should I reheat a pretzel using a microwave?

I would wrap it in a paper towel (optional) and heat it on high for 10 seconds. If it wasn’t up to the temperature you desire, I would do it in bursts of 10 seconds, again don’t overdo it. You don’t want to make a soft pretzel into a petrified pretzel.

Do dips come with your platters and shapes?

Dips are included in our bite platters. The bite platter comes with your choice of Nacho, Cheddar, Honey Mustard, Icing or Ranch. A Small platter comes with one 16oz dip and the large bite platter comes with two. Dips are not included with the custom shapes, numbers or letters.

Can I store the extra pretzels in a zip lock bag?

No, avoid anything plastic. Pretzels need to breath. Plastic does what it’s supposed to do and locks in the moisture. Moisture will make the salt melt. It’s best to keep them in a brown paper bag.

Are your pretzels fried?

No! Who could do such a thing to a pretzel? Our pretzels are baked …BAKED fresh every day.

Any nuts or dairy in your pretzels?

There are no nuts, soy or dairy in the production of our pretzels. Our pretzels do contain gluten and wheat. To read more about allergy info click the link below:

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Do you sell your pretzel rolls?

Yes we do, but if you’re looking for a dozen or more at a time please order ahead.

If I’m in a jam and need a platter does the 24 hour notice still rule?

If you’re in tight situation and need a platter or shape please give us a call as soon as you can. We’ll do our best to accommodate your need.

Do you make anything special for a classroom party or event?

For a holiday event we’ve done mini hearts, mini shamrocks and mini eggs. We’ve also done pretzel stix for boys and girls team or sports events. If you have a question or idea, feel free to give us a call.

What are your hours?

Monday:
Closed
Tuesday-Saturday:
10:30 AM – 8:00 PM (Drive Thru)
10:30 AM – 7:00 PM (Dining Room)
Sunday:
10:00 AM – 5:00 PM (Drive-Thru)
10:00 AM – 4:00 PM (Dining Room)

What Holidays are you closed?

Pretzel Stop is closed on the following Holidays:
  • New Year's Day
  • Memorial Day
  • Easter Sunday
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Fundraisers

Click the link below to read more about our fundraising opportunities:

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